Frequently Asked Questions



Lots of people have contacted us to ask questions about web design, web hosting and registering a domain name. Many wish to arrange for us to design a brand new website whilst others want their existing website modified. We have listed below some of the most frequently asked questions in connection with web design, web hosting and domain registration.

If you have a question that is not answered here, or you want to talk to us about any aspect of web design, modifying your website, web hosting or domain name registration, please feel free to contact us to discuss your requirements.

For any questions regarding web hosting please visit our dedicated knowledgebase.


1How long will it take for my web site to be created?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the development of a website is waiting for content (text/images) to be sent to us and slow responses to our emails.

2Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We upload an "in-development" of the website on our server where you can view it's progress and relay comments back to us. We then liaise with you regularly to discuss the development of the website to ensure the design and functionality is exactly as you wish.

3Once my website design is completed, what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems. We also offer a managed service to maintain your website and carry out any required changes/enhancements.

4Will my website design be "search engine" friendly/show up in Google?

Yes. We design websites from the ground up so that they work well with search engines like Google, Bing and Yahoo. We can also install Google Analytics on our clients websites so that you can see detailed statistics on the visitors to your site.

5Will you ensure my website is optimised for search engines?

We pay careful attention to standards for web design and ensure each page is optimised for the keywords that you want to promote. We also provide a full SEO service to assist with the promotion of your website across the internet with links to social media sites like Facebook and Twitter. We can also advise on the steps you can take to build up links to your website and increase your search engine ranking.

6Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.

7Do you redesign existing websites?

Yes we do. We can redesign the existing website whilst retaining your company corporate style, or we can redesign to give you a complete new image.

8Who owns the website once the website design is completed?

The website belongs to you - on request we can send you a copy of the complete website.

9What information do you need from me?

We would need (ideally) a colour/colour scheme that you like, the content (text/images/logo etc) and reference URL's of any website designs you like. We have access to a large supply of royalty free stock photos should this help.

10Once my website design is completed can you provide web hosting?

Yes we can arrange to host your website on one of our fully featured web hosting packages.

11What is a domain name and what is hosting?

A domain name is the name you see in your web browers address bar when visiting a website e.g. Web hosting is where we actually create your site on our server i.e. a hosting server that stores your website thus enabling people around the world to see it. Our server also hosts your email and we also offer webmail – a really handy facility where you can check your email from any internet connected computer.

12If I use your web hosting & email facilities can you provide spam filtering services?

Yes, we offer both spam filtering and virus scanning on all incoming emails.

13Can I register a domain name through Purple Serve?

Yes, domain registration is an important service we offer to compliment our web hosting service. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services.